AVI-SPL Video Conferencing Support


AVI-SPL Customer Care

Through AVI-SPL’s Customer Care program, you get the instant, expert support you need for your AV and video communication systems. Customer Care provides the resources to help organizations with single sites as well as those that have systems across the enterprise.

Support for Every Need

AVI-SPL Customer Care options include remote and onsite service resources that provide the help you rely on for AV and video systems to work as expected. We offer four levels of support coverage, so you can choose the option that best meets your operational model. Contact our sales staff for more details.

Each of the options listed – Preferred, Preferred Onsite, Exclusive Remote, and Exclusive Onsite – feature support via AVI-SPL’s remote Help Desk. To see more details about what each of these options provide, download the Customer Care fact sheet.


Customer Care Benefits

Through our Customer Care program, we provide you with the remote and onsite support your solutions require so you can depend on them. AVI-SPL safeguards your investment and environment with our 24/7 global help desk, software update and upgrades, warranty, and parts repair and replacement.

Why do we offer four levels of service? So you can choose the option that’s right for your organization. Download our Customer Care fact sheet so you can see the details about services like technical phone support, software version control, remote training and much more.

Case Stories

Customer Care Case Stories

A backbone of support is essential for companies that have made the bold move to integrate new technology into their operations. We share stories of our support for organizations, and how being proactive is the best defense against costly downtime.

A Tech Retailer Focuses on the Experience While AVI-SPL Maintains the Environment

As a technology maker began opening retail locations across the country, they needed a reliable, experienced, national partner who could provide the managed services needed to ensure the uptime of the complex digital video wall displays in their stores.

The retailer turned to AVI-SPL to ensure the continuous operation of the digital media displays in all their retail locations. What started with a handful of stores, is today more than 30 stores connected to the AVI-SPL video network operations center (VNOC) with many more slated to come on line.

The interior of each store is wrapped by video wall made up of 30 to 40 2×2 matrices of thin-bezel, high-definition, NEC LCD displays. Content, created and managed by the retailer, streams from servers to the displays over fiber using Crestron DigitalMedia® solutions. A 103-inch Panasonic plasma display outfitted with a U-Touch overlay invites customers to touch and explore products.

AVI-SPL is the first line of support for the digital media display system as soon as a store opens. To ensure up-time, AVI-SPL maintains an in-store inventory of critical spares, providing a hot-swap kit to replace defective hardware if needed. Two off-site spares depots are maintained at strategically positioned locations.

With AVI-SPL proactively providing high-level, managed, support services, the retailer is able to focus on providing the best possible customer experience.

Media Library

Customer Care Media Library

Learn about the breadth and depth of our support services to organizations like yours. Here, you’ll find the complete list of our Customer Care offerings, as well as our Customer Care Plus upgrades for companies that require additional support, including live help assistance on weekends and holidays.

Customer Care fact sheet >